Our approach
The SHCSA website is designed so that public information and online services can be used by as many people as possible, including people who use keyboards, screen readers, magnification, voice input or smaller screens.
Accessibility is considered as part of page design, publishing and service maintenance rather than as a separate add-on after content has been released.
Using the website
The public website supports keyboard navigation, a skip link to the main content, structured headings, responsive layouts and links or form labels that can be understood from their wording and context.
Long information pages use an “On this page” navigation where it helps people move directly to the section they need. Public information remains readable without depending on client-side JavaScript.
Forms
Public forms use visible labels and standard HTML controls. The information requested is limited to what the relevant service needs to understand and process the submission.
If a form creates an accessibility barrier, contact the Authority and explain which service you were trying to use and what prevented you from completing it.
Documents and publications
Documents published by SHCSA are prepared in a form appropriate to the product and are made accessible to the people expected to use them. Where an older or specialist document cannot be made fully accessible immediately, the Authority can consider an accessible alternative or another way of providing the information.
Content from other organisations
Some pages link to services or publications owned by constituent councils, central government or other public bodies. Those organisations are responsible for the accessibility of their own websites and documents.
Reporting an accessibility problem
Tell SHCSA which page, document, form or feature caused the problem, what you were trying to do and what adjustment or alternative would help. The report can then be used both to provide immediate assistance where possible and to identify a repair to the website.
Continuous improvement
Accessibility is checked when pages and services are created or materially changed. Review includes keyboard access, heading structure, responsive presentation, form labelling and other relevant accessibility requirements. Issues found through testing or user reports are fed back into maintenance work.